Privacy Policy
TruLine Group NZ (“TruLine Group”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit or use our website, trulinegroup.co.nz, contact us, request a quote, or use our services.
We handle personal information in accordance with the New Zealand Privacy Act 2020 and applicable privacy principles.
1. Who We Are
TruLine Group NZ is a New Zealand-owned business providing building and construction services, including sheds, fencing, concrete, decking and retaining walls.
Our services are primarily provided throughout the lower North Island, including Palmerston North, Tararua, Manawatu, Horowhenua, Masterton and Wairarapa.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us:
TruLine Group NZ
Email: [email protected]
Phone: 021 150 0609
2. Personal Information We Collect
When you use our website or contact us, we may collect personal information such as:
Your name
Phone number
Email address
Information about your property or project
The type of service you are interested in
Details included in your enquiry or message
Information you provide when requesting a quote or site visit
Any other information you voluntarily provide to us
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, approximate location and information about how you interact with our website.
3. How We Collect Your Information
We may collect personal information:
When you complete a contact or quote form on our website
When you request a site visit or quotation
When you contact us by email or telephone
When you communicate with us about a project or service
When you use or browse our website
Through cookies, analytics and other website technologies
From third-party services that help us operate, advertise or analyse our website
Where practical, we collect personal information directly from you.
If we receive personal information about you indirectly from another person or organisation, we will handle that information in accordance with the Privacy Act 2020.
4. Why We Collect Personal Information
We collect personal information where it is reasonably necessary for our business activities, including to:
Respond to enquiries
Contact you about your project
Arrange site visits
Prepare quotations and estimates
Provide our building and construction services
Communicate with you about your project
Provide customer support
Manage our business relationship with you
Improve our website and services
Understand how visitors use our website
Measure and improve our advertising and marketing
Protect our website and business from fraud, misuse or security threats
Meet our legal and regulatory obligations
We aim to collect only information that is reasonably necessary for these purposes.
5. Information Submitted Through Our Forms
Our website contains enquiry and quote forms that may ask for information such as your name, phone number, email address, preferred project type and details about your project.
We use this information to respond to your enquiry, discuss your requirements, arrange a site visit where appropriate, and prepare or provide a quotation.
Providing information through a form is generally voluntary. However, if you do not provide information that is necessary for us to respond to your enquiry, we may not be able to contact you or provide the requested service.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites remember information, understand how visitors use the website and improve the user experience.
We may use cookies and similar technologies for purposes such as:
Website functionality
Website performance
Understanding visitor behaviour
Measuring advertising performance
Improving our website
Supporting online marketing and advertising
Third-party services used on our website may also place cookies or collect information about your interaction with our website.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of the website function.
7. Google and Advertising Services
We may use third-party advertising and analytics services, including Google services, to help us understand website traffic, measure advertising performance and show relevant advertising.
These services may collect information such as:
Website visits
Pages viewed
Device and browser information
Approximate location
Interaction with advertisements
Information about how users arrived at our website
Where applicable, these services may use cookies or similar technologies.
Information collected by third-party providers is subject to their own privacy policies and terms.
8. How We Use Your Information
We will generally use personal information for the purpose for which it was collected or for a directly related purpose.
For example, if you submit a quote request, we may use your contact details to respond to your request, discuss your project, arrange a site visit and prepare a quotation.
We may also use information for legitimate business purposes such as improving our services, website and marketing activities.
We will not use your personal information for unrelated purposes unless permitted by law or otherwise authorised by you.
9. Sharing Your Personal Information
We may share personal information where reasonably necessary to provide our services or operate our business.
This may include sharing information with:
Contractors, builders, tradespeople or suppliers involved in your project
Service providers who help us operate our website or business
Website hosting and technology providers
Analytics and advertising providers
Professional advisers where reasonably necessary
Government agencies or authorities where required or authorised by law
We do not sell your personal information.
We take reasonable steps to ensure that personal information is only disclosed where there is a legitimate reason to do so and where appropriate protections are in place.
10. Overseas Service Providers
Some technology, hosting, analytics, advertising or other service providers we use may operate outside New Zealand.
Where personal information is disclosed or stored overseas, we take reasonable steps to ensure that the information receives protection consistent with the requirements of the New Zealand Privacy Act 2020.
Where required, we will obtain appropriate authorisation or rely on another lawful basis for overseas disclosure.
11. Security of Your Information
We take reasonable steps to protect personal information from loss, unauthorised access, use, modification or disclosure.
Security measures may include appropriate website security, access controls, secure systems and other technical or organisational safeguards.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted through the internet.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and meeting legal or accounting obligations.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
13. Your Privacy Rights
Under the New Zealand Privacy Act 2020, you generally have the right to:
Request access to personal information we hold about you
Ask us to correct information that you believe is inaccurate, incomplete or misleading
Ask questions about how we collect, use or disclose your information
Make a privacy complaint if you believe your information has been handled improperly
We will deal with requests in accordance with the Privacy Act 2020.
To request access to or correction of your personal information, please contact us using the details below.
14. Accessing or Correcting Your Information
If you would like to access personal information we hold about you, or believe that information is incorrect, please contact us.
Email: [email protected]
Please provide enough information for us to identify you and locate the relevant information.
We may need to verify your identity before providing access to personal information.
15. Direct Marketing
We may use your contact information to communicate with you about enquiries, quotations, projects or services you have requested.
Where we send promotional or marketing communications, you may ask us to stop receiving them.
You can contact us at [email protected] to opt out of marketing communications.
16. Third-Party Websites
Our website may contain links to third-party websites, social media platforms or other online services.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
17. Children’s Privacy
Our website and services are intended for a general audience and are not specifically directed at children.
We do not knowingly collect personal information from children for purposes unrelated to providing our services.
If you believe a child has provided personal information to us, please contact us so that we can review the information and take appropriate action where required.
18. Privacy Complaints
If you have concerns about how we have collected, used, stored or disclosed your personal information, please contact us first so that we can investigate and try to resolve the issue.
Privacy contact:
TruLine Group NZ
Email: [email protected]
Phone: 021 150 0609
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal requirements.
Any updated Privacy Policy will be published on this page with a revised “Last updated” date.
20. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
TruLine Group NZ
Email: [email protected]
Phone: 021 150 0609
Last updated: 12 August 2026